The majority of custom and production products we sell come with a manufacturer's warranty against defects. If you find a manufacturer's defect in a production item, please contact the manufacturer to remedy the problem. If you need further assistance, you may contact us and we will assist you in finding proper contact information for the manufacturer.

We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.) Products that have been subject to abuse are not eligible under this guarantee. Custom products that are sold on our site are described as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion. Any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part. 

If you have found a defect in quality or craftsmanship with a custom product purchased from us, please contact us immediately and we will determine if your product is eligible for repair or replacement at our discretion. The item must be returned in the same condition as received and must be shipped fully insured with tracking via any common carrier. 

You must CONTACT US before sending any item back as a return or it may be refused.